About LandingPadBA

The services, activities and tours we offer are either provided by one of our staff members or are being sent to companies we trust to represent us. Everything we offer has been tested, retested and filtered so we only suggest services and tours that our customers will be very satisfied with. Many are the types of wonderful experiences that stay with you for a lifetime.

Our blog is updated regularly in order to keep travelers in the know. Our articles are purposefully written in an informal tone so you enjoy researching Buenos Aires and what your visit abroad could be like. We are also not afraid to touch upon taboo topics like crime, counterfeit money and tourist traps so you make the most out of your Buenos Aires travel!

Feel free to contact us, ask us questions and select tours at your leisure. We are here to help!

Policies

• • In general we have a 48 hour refund policy for most activities. We will specify if that is not the case in your invoice. If you do happen to have an emergency or change in plans and you have passed the 48 hour limit let us know! We will do our best to negotiate with the provider, sell your ticket to another traveler, etc.

• • Please note that our main credit card processor Stripe has updated their refund policy. Stripe, Paypal and most all online credit card processors now retain all fees from processing payments hence we will deduct their fees in the event of a guest’s requested refund. The average fee is 3-5% plus currency conversion if applicable.
  • No shows or last minute cancellations will be charged the full service or tour cost.

• • In the event of a futbol game cancellation we will apply the stadium, AFA or FIFA’s refund or rain check policy as our own. In the event of a suspension, rain checks will be given and we will do our best to accommodate the guests’ needs. If the newly scheduled game cannot be attended by a guest we will do our best to resell the space/ticket for a partial or full refund.

• • Travelers can make payments in full or with many activities, make a deposit and pay the remainder in cash on the day of the service or activity.

• • We do our best to be thorough and informative, but we also don’t want to overdo it with long-winded emails. Please ask us questions if you have them and we will happily answer them. We know this city quite well!

• 
  
  • Email is our preferred way to communicate. Having a record of all the details you have sent, ideas we have floated by you, questions and answers help us get up to speed quickly especially when a different representative is helping you for the first time.

• We have found that over the years our Stripe or Paypal business account has served payment needs best. It has accepted the most wide variety of credit cards from around the world, offered a convenient refund system and allowed us to avoid directly processing any credit cards ourselves. 
• We do accept bank transfers to our Wise Business account in USD, Euros, GBP, AUD and CAD for anyone wanting to avoid those conversion fees.